Privacy Policy

Effective Date: 1 January 2026

Forward Edge Spray Foam is a spray foam removal business based in Lancaster, Lancashire. We have been helping homeowners and property owners across the region since 2022. When you contact us, request a quote, or use our website, you trust us with your details. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. We keep things simple and we never sell your information.

Information We Collect

When you get in touch with us, we collect the details you give us directly. That includes your name, phone number, email address, and the address of the property where you need spray foam removed. If you send us photos of the foam or the roof space, we collect those too.

We also collect some information automatically when you visit our website. This includes your IP address, the pages you look at, and the type of device and browser you use. This helps us understand how people find and use our site.

How We Use Information

We use your details to give you a quote, arrange a site visit, carry out the spray foam removal work, and follow up afterwards. If you ask us a question, we use your contact details to answer it.

We also use your information to send invoices, keep our records straight, and meet our legal and tax obligations. With your permission, we may send you occasional updates about our services. You can opt out of those at any time.

Cookies and Tracking

Our website uses cookies to make things work properly and to help us see how visitors use the site. Cookies are small files stored on your device. They do not identify you by name.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as smoothly.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics, to understand how people find our site and which pages are most useful. These tools collect information in an aggregated, anonymous form.

We may also use third-party services for email, invoicing, or scheduling. These providers only access your information to perform the service we ask them to, and they are bound to keep it confidential.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only when we need to in order to run our business, such as with our accountants, IT providers, or payment processors.

We may also disclose your information if the law requires it, or if we need to protect the rights, property, or safety of Forward Edge Spray Foam, our customers, or others.

Data Retention

We keep your personal information only as long as we need it for the purpose we collected it. For quotes and job records, we keep your details for as long as necessary to manage the work and meet our legal and accounting requirements.

When your information is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These steps include secure storage, restricted access for our team, and safe disposal of paper records.

No method of sending or storing information is completely secure. We cannot guarantee absolute security, but we work hard to keep your details safe and we review our practices regularly.

User Rights

You have the right to ask us what personal information we hold about you, and to request a copy of it. You can also ask us to correct anything that is wrong or out of date.

In some circumstances, you can ask us to delete your information or to stop using it for certain purposes. To make a request, contact us using the details at the bottom of this page. We will respond within the time allowed by law.

Children's Privacy

Our services are for homeowners and property owners, not for children. We do not knowingly collect personal information from anyone under the age of 16.

If you believe a child has given us personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or the law. When we do, we will post the new version on this page and update the effective date.

We encourage you to check this page occasionally so you stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch. We are happy to help.

You can reach us by phone, email, or post using the details below.

Contact Us About Privacy